An Post spreads good news about becoming JAM Card friendly

Debbie Byrne, Managing Director of An Post Retail with Maeve Monaghan CEO NOW Group and JAM Card

Today is JAM Card launch Day at An Post with Post Offices across the Country officially introducing their ‘Just A Minute’ support for customers who need a little extra time or assistance to complete their Post Office transaction.   

The JAM Card helps people with invisible disabilities or a communication barrier to discreetly ask for ‘Just A Minute’ of patience and support in social or business situations – Picking up a parcel, paying a bill, withdrawing money at the Post Office, for example.  

The customer simply shows their JAM card, or the JAM App on their phone, to let the person serving them know that they may need a little extra time and support to get their business done.   It’s a very simple yet powerful tool to help people of any age navigate everyday situations they may find challenging or overwhelming. 

Debbie Byrne, Managing Director of An Post Retail said: 

“Our retail network touches every community across Ireland and Post Office . Our amazing branch network staff and Postmasters, are highly skilled in spotting when a customer needs a little extra support.  This partnership between An Post and JAM underpins our commitment to ensuring an inclusive and accessible environment for customers at our 886 post offices nationwide, and how we are ‘Making Better Happen’ every day.  Our human touch and personal service makes it easier for customers to return an online shipping item, do their banking or pay a bill at their post office. 

We’re incorporating the simple and dignified JAM facility with our counter services because what is ‘Just A Minute’ on our side of the counter, can make the world of difference to  customer’s experience, confidence and quality of life”, she added.     

Maeve Monaghan, CEO of NOW Group, the organisation responsible for the JAM Card friendly concept, welcomed the collaboration with An Post saying: 

 "We’re thrilled to see An Post embrace the JAM Card and the difference it can make for customers across Ireland. This simple idea was created to give people with invisible disabilities or communication barriers a discreet way to ask for patience and understanding. By bringing JAM into every Post Office, An Post is sending a powerful message that accessibility and dignity matter and that every customer deserves the time and space to be heard, understood, and supported." 

Learn more about JAM Card for business at www.jamcard.org/for-business