E-learning module: Making workplaces more inclusive and improve customer service
It's the responsibility of your employees to make sure each customer has a positive and pleasant experience – and that’s why JAM Card training is so valuable. Our light-touch introductory course is packed with practical advice on how to be inclusive and welcoming to everyone. Designed to fit seamlessly into busy schedules, it explains how JAM Card works and boosts staff confidence by equipping them with essential know-how.
Max. time
1 hour
Support
notes
Learning
videos
Device
friendly
JAM Card
Certificate
What you’ll learn
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What is a JAM Card and how the global ‘Just A Minute’ movement began
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Who uses a JAM Card and what disabilities are non-visible
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How to provide inclusive customer service
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Communication skills to break down barriers
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How your work environment can impact people with hidden disabilities
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Real-life examples of how to deliver excellent customer service in potentially difficult scenarios
How employees benefit
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Better understanding of non-visible disabilities
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Practical advice on providing a welcoming environment
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Upskilling via e-Learning course and JAM Card quiz (mobile compatible)
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E-certificate for successfully completing the quiz
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Access to more E-learning content including ‘watch anytime’ training on useful topics like recruiting, reasonable adjustments, supporting colleagues with invisible disabilities
How employers benefit
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JAM Card Training Certificate (once 70% staff complete training)
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Use of the JAM Card logo
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Full support for your JAM Card launch and during ongoing participation via email, media and social media
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JAM Card marketing and promotional materials
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Membership of the global JAM Card network of organisations and users
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20% discount for Charities
Why use our Learning Management System (LMS)
Our dashboard simplifies the process of viewing and managing your employees' data, which includes:
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Your own dashboard for the e-Learning platform
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Create and manage your account with secure log-in
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Corporate accounts can add sub-accounts for multiple business locations
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Manage your employees progress toward 70% target
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See completion/pass rates
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Download data to CSV file
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SCORM file for businesses wanting to add JAM Card to their in-house learning management system (terms apply)