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Providing a good customer experience for JAM Card Users

What you’ll learn: 

  • What is a JAM Card and how the global ‘Just A Minute’ movement began 

  • Who uses a JAM Card and what disabilities are non-visible 

  • Learn how to provide inclusive customer service

  • Communication skills to break down barriers  

  • How your work environment can impact people with hidden disabilities 

  • Real-life examples of good customer service in potentially difficult scenarios 

How you will benefit:

  • Guidance in understanding non-visible disabilities

  • Practical advice and tips for providing a welcoming and accessible environment

  • Upskilling via e-Learning course and JAM Card quiz (mobile compatible)

  • E-certificate when employee passes the quiz

  • Get access to more learning content and watch anytime on useful topics like recruiting, reasonable adjustments, supporting colleagues with invisible disabilities

John McCann

JAM Card expert: John has been part of the team since 2010 can bring so much to the learning experience within the platform...

Let's learn together!

Understanding accessibility (05:18)

Understanding accessibility (05:18)

Understanding accessibility (05:18)

Understanding accessibility (05:18)

Understanding accessibility (05:18)

Are you ready to take the JAM Card Challenge?

Have you watched all the videos?

The challenge will take no longer than 10 minutes to complete and you will receive a score by email, if you pass you'll get a JAM Card Friendly Certificate, if you don't pass you can try again.

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